Sanaa - Sheba The 13th training course on the guide for developing services and simplifying procedures in public service units began today at the National Institute of Administrative Sciences, organized by the Ministry of Civil Service and Insurance. The ten-day course targets trainees representing the Ministries of Youth and Sports, Technical Education and Vocational Training, Agriculture and Irrigation, the Higher Authority for Science, Technology and Innovation, the Yemeni Council for Medical Specialties, the Skills Development Fund and the Border Technical Office. At the opening, the Dean of the National Institute of Administrative Sciences, Dr. Muhammad Al-Qatabri, pointed out that the program to develop services and simplify procedures represents one of the qualitative projects on the path to administrative reform and the actual beginning of radical change in state institutions for the better. The trainees, who represent the development teams, were considered the real implementers of the actual stage of the beginning of real change towards ensuring the practice of administrative work in accordance with sound and correct frameworks. He pointed out that graduates of previous courses of this program benefited from its outcomes and came away with a scientific and practical outcome that enabled them to prepare guidelines for developing services and simplifying procedures in their institutions, which contributed to breaking administrative routine and shortening transaction procedures. For his part, the Undersecretary of the Ministry of Civil Service for the Oversight Sector, Abdullah Haider, explained that the program consists of two directions. The first includes how to develop the service through how it is presented and the type and size of services provided by each unit, while the second direction focuses on simplifying the procedures by shortening the services and procedures. He pointed out that the trainees will undergo a training program that includes 12 practical models, stressing that the success of the training program depends on the success of the development teams in implementing its contents in public service units and achieving the desired goals. He expressed his hope that the participants in the course would benefit from its programme, enabling them to apply what they had learned in their practical situations in their respective regions. The opening was attended by the Deputy Dean of the Institute for Academic Affairs, Dr. Shaker Al-Shayef, the Directors of Training, Qualification, Human Resources, and Performance Quality at the Ministry of Civil Service, Muhammad Al-Almani, Abdul-Raqeeb Al-Bahri, and Abdul-Malik Al-Shahari, and the Institute’s Planning Officer, Abdul Hakim Sufyan.